Shipping Policy
Shipping Policy
Last Updated: September 23, 2026
Thank you for shopping at CNECNY.
This Shipping Policy explains how orders placed through the CNECNY website are processed, shipped, and delivered. CNECNY is operated by Novus Commerce Inc .
Please review this policy before placing an order.
1. Order Processing
After you place an order, we may require time to verify payment, confirm order details, and prepare your products for shipment.
Orders are generally processed within 1–5 business days after payment has been successfully confirmed.
Business days generally exclude weekends and applicable public holidays.
Processing time is separate from shipping or transit time.
During periods of high order volume, promotional events, holidays, product shortages, or other exceptional circumstances, processing may take longer. If a significant delay affects your order, we may contact you using the information provided at checkout.
2. Shipping Destinations
We may ship products to eligible destinations made available during checkout.
Shipping availability may depend on:
- Product type
- Delivery address
- Carrier availability
- Applicable legal or regulatory restrictions
- Fulfillment capabilities
If we are unable to ship an order to the address provided, we may contact you to arrange an appropriate solution, including cancellation and refund where necessary.
3. Estimated Delivery Times
Estimated delivery times vary depending on the destination, product availability, shipping method, and carrier.
Unless a different estimate is shown during checkout or on the relevant product page, orders may generally arrive within approximately:
7–20 business days after shipment
This is an estimated delivery period and not a guaranteed delivery date.
The total time between placing an order and receiving it generally consists of:
Order Processing Time + Shipping/Transit Time
For example, an order may require up to 1–5 business days for processing before it is handed to the carrier.
Actual delivery times may vary due to circumstances outside our reasonable control.
4. Shipping Costs
Applicable shipping charges, if any, will normally be displayed before you complete your purchase.
Shipping costs may vary depending on factors including:
- Destination
- Package size or weight
- Product type
- Shipping method
- Promotional offers
Where free shipping is offered, any applicable conditions will be disclosed before purchase.
We will not intentionally add undisclosed shipping charges after an order has been completed.
5. Order Confirmation
After placing an order, you should receive an order confirmation at the email address provided during checkout.
The order confirmation indicates that we have received your order request. It does not necessarily mean that the order has already been shipped.
If you do not receive an order confirmation, please check your spam or junk folder before contacting customer service.
6. Shipping Confirmation and Tracking
When tracking information is available, we may send you a shipping confirmation containing a tracking number or tracking link.
Tracking information may not become active immediately after shipment. In some cases, the carrier may require 24–72 hours to update its tracking system.
Not all delivery methods or destinations provide the same level of tracking information.
7. Multiple or Split Shipments
In some cases, items in the same order may be shipped separately.
This may happen when:
- Products are stored at different fulfillment locations
- Products become available at different times
- Different carriers are used
- Shipping items separately allows more efficient fulfillment
You may therefore receive more than one package for a single order.
Where available, separate tracking information may be provided for each shipment.
Unless otherwise disclosed, receiving an order in multiple packages does not mean you have been charged for additional products.
8. Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State, province, or region
- Postal or ZIP code
- Country
- Telephone number, where required for delivery
If you discover an error in your shipping information, contact us as soon as possible at:
Email:
We will attempt to update the address if the order has not yet been processed or shipped.
However, we cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to a carrier.
9. Incorrect or Incomplete Addresses
If a package cannot be delivered because the customer provided an incorrect or incomplete address, the package may be returned to the sender or otherwise handled by the carrier.
Where permitted by applicable law, additional shipping costs resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.
If an address problem was caused by our error, we will take appropriate steps to resolve the issue without charging the customer for that error.
10. Customs, Duties, and Import Taxes
International shipments may be subject to customs procedures, import duties, taxes, fees, or other charges imposed by the destination country or local authorities.
Where such charges are not collected during checkout, they may be assessed separately by the relevant customs authority, carrier, or governmental body.
Unless otherwise stated during checkout or required by applicable law, customers may be responsible for customs duties, import taxes, and similar charges imposed by their jurisdiction.
CNECNY does not control the amount of charges imposed independently by customs authorities.
Customs procedures may also cause delivery delays.
11. Delivery Delays
Delivery dates are estimates and may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Customs inspections
- Severe weather
- Natural disasters
- Transportation disruptions
- Public holidays
- Labor disruptions
- Government actions or restrictions
- Incorrect or incomplete delivery information
- Unexpected increases in shipping volume
- Other events beyond our reasonable control
If your order is delayed, please contact us and we will assist you in reviewing the available shipping information.
A delivery delay does not affect any mandatory consumer rights available under applicable law.
12. Lost Packages
If your tracking information has not updated for an extended period or you reasonably believe your order has been lost in transit, please contact us at
.
Please provide your:
- Order number
- Name
- Email address used for the order
- Relevant tracking information, if available
We may contact the carrier or fulfillment provider to investigate the shipment.
If a package is confirmed to have been lost before successful delivery, we will provide an appropriate remedy, which may include a replacement or refund, depending on the circumstances and applicable law.
This is consistent with our Return Policy.
13. Packages Marked as Delivered
If tracking information indicates that your order was delivered but you cannot locate the package, we recommend that you first:
- Check the delivery location carefully
- Check around entrances or other secure areas
- Ask household members or other authorized recipients
- Check with neighbors where appropriate
- Review any delivery notice provided by the carrier
- Contact the carrier for additional delivery details
If the package still cannot be located, please contact us at
We may request additional information so that we can review the delivery with the carrier.
14. Damaged Packages or Products
If your order arrives damaged, defective, or with incorrect products, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the problem
- Clear photos of the product
- Photos of the packaging where relevant
You can contact us at:
Email:
After reviewing the issue, we may provide an appropriate remedy, such as a replacement, refund, or return arrangement.
For a verified item that arrived damaged, defective, or incorrect, we will generally be responsible for reasonable return shipping costs where a return is necessary.
For additional information, please review our Return Policy.
15. Refused Deliveries
If you refuse a shipment without first contacting us, the package may be returned to the sender.
Where the refusal was not caused by a damaged, defective, incorrect, or otherwise non-conforming shipment, reasonable shipping or return costs may be deducted from any applicable refund where permitted by law.
If the shipment is refused because it arrived visibly damaged or because of another issue attributable to us, please contact our customer service team.
16. Undeliverable Packages
A package may be considered undeliverable due to circumstances including:
- Incorrect shipping address
- Incomplete address
- Recipient unavailable
- Failure to collect a package
- Access restrictions
- Carrier delivery limitations
If an order is returned to us or our fulfillment provider as undeliverable, please contact us.
Depending on the circumstances, we may arrange reshipment or issue an applicable refund.
Additional shipping costs may apply where the failed delivery resulted from inaccurate information supplied by the customer and where such charges are permitted by law.
17. Order Cancellations
If you need to cancel an order, please contact us as soon as possible:
Email:
We will attempt to accommodate cancellation requests before the order has been processed or shipped.
Once an order has already entered fulfillment or has been shipped, cancellation may no longer be possible.
If the order has already shipped, you may request an eligible return after receiving the product in accordance with our Return Policy.
Under our current Return Policy, eligible return requests may generally be submitted within 30 days after the order is delivered.
18. Changes After Shipment
Once a shipment has been transferred to a carrier, we may not be able to:
- Change the delivery address
- Change the shipping method
- Redirect the package
- Cancel the shipment
Whether any changes are possible depends on the carrier and shipment status.
Please contact us as quickly as possible if you need assistance.
19. Product Availability
Products shown on our website are generally subject to availability.
In uncommon circumstances, an item may become unavailable after an order has been placed.
If we cannot fulfill an ordered item, we may:
- Contact you regarding available options
- Cancel the unavailable item
- Issue an applicable refund to the original payment method
We will not intentionally substitute a materially different product without appropriate notice or authorization where required.
20. Refunds Related to Shipping Issues
If a refund is approved due to a confirmed lost shipment, unavailable product, or another qualifying shipping issue, the refund will generally be issued to the original payment method.
Consistent with our Return Policy, once a refund is approved, we aim to process it within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
21. Consumer Rights
Nothing in this Shipping Policy is intended to waive or limit mandatory consumer rights available under applicable law.
Where applicable consumer protection laws provide rights that are more favorable than the provisions of this policy, those mandatory legal rights will continue to apply.
22. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, fulfillment processes, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
Changes will not be applied retroactively where doing so would unlawfully reduce rights associated with an order already placed.
23. Contact Us
If you have questions regarding shipping, delivery, tracking, or an existing order, please contact us:
Website: CNECNY
Legal Company Name: Novus Commerce Inc
EIN: 42-4737034
Email: