Terms & Conditions
Last Updated: September 23, 2026
Welcome to CNECNY.
These Terms & Conditions (“Terms”) govern your access to and use of the CNECNY website, including your purchase of products and use of related services.
CNECNY is operated by Novus Commerce Inc(“CNECNY,” “we,” “us,” or “our”).
By accessing our website, placing an order, or otherwise using our services, you agree to these Terms and to any policies referenced in them, including our Privacy Policy, Shipping Policy, and Return Policy.
If you do not agree to these Terms, you should not use our website or place an order through it.
1. Eligibility and Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
By placing an order, you represent that you have the legal capacity to enter into a binding transaction under the laws applicable to you.
You agree not to use the website:
- For unlawful, fraudulent, or abusive purposes
- To interfere with the operation or security of the website
- To attempt unauthorized access to systems or accounts
- To introduce malware, harmful code, or disruptive technologies
- To submit false or misleading information
- To impersonate another person or entity
- To misuse promotions, payment systems, refunds, or customer service processes
- To violate applicable intellectual property or other legal rights
We may restrict or suspend access where reasonably necessary to protect the website, our customers, or our business from fraud, abuse, security threats, or unlawful activity.
2. Product Information
We aim to provide accurate descriptions, images, specifications, pricing, and availability information for products offered through CNECNY.
However, product appearance may vary slightly from images displayed on the website due to factors such as:
- Screen settings
- Lighting
- Manufacturing updates
- Product revisions
- Packaging changes
We do not intend minor visual variations that do not materially affect the product's functionality to constitute a different product.
If a product you receive is materially different from its description, damaged, defective, or incorrect, please contact us in accordance with our Return Policy.
3. Pricing
Product prices are displayed on the website and may change from time to time.
The price applicable to your purchase will generally be the price shown at the time your order is submitted, subject to correction of obvious errors as described below.
Applicable shipping fees, taxes, duties, or other charges may be shown separately during checkout where applicable.
We do not intentionally add undisclosed charges after an order has been completed.
4. Pricing and Listing Errors
Despite reasonable efforts, a product may occasionally be listed with incorrect pricing, description, availability, or other information.
If we discover an obvious error before fulfillment, we may contact you to:
- Confirm whether you wish to proceed with corrected information
- Modify the order with your agreement
- Cancel the affected item or order and issue an applicable refund
We will not knowingly fulfill an order based on an obvious technical or pricing error where doing so would be unreasonable.
If payment has already been collected for an order that we cancel due to an error, we will issue an applicable refund to the original payment method.
5. Orders
Placing an order constitutes an offer to purchase the selected products subject to these Terms.
After you place an order, you may receive an order confirmation acknowledging receipt of your order.
An order confirmation does not necessarily mean that the order has already been accepted, processed, or shipped.
We may review an order before fulfillment for purposes including:
- Payment verification
- Fraud prevention
- Product availability
- Shipping eligibility
- Compliance with applicable laws
We reserve the right to decline or cancel an order for legitimate reasons, including suspected fraud, payment failure, product unavailability, legal restrictions, or obvious errors.
If we cancel an order after payment has been received, we will issue an applicable refund.
6. Payment
Payment methods available to you will be shown during checkout.
By submitting payment information, you represent that:
- You are authorized to use the selected payment method
- The information you provide is accurate
- You authorize the applicable payment amount to be charged
Payments may be processed by third-party payment service providers.
We may not directly receive or store complete payment-card details where those details are handled directly by the payment provider.
Your use of third-party payment services may also be subject to the applicable provider's own terms and privacy practices.
7. Fraud Prevention and Order Verification
To protect customers and our business, we may review transactions for suspected fraud or unauthorized activity.
We may request reasonable additional information to verify:
- Payment authorization
- Customer identity
- Shipping information
- Order legitimacy
If verification cannot be completed, we may delay, decline, or cancel the affected order.
We will use personal information for verification in accordance with our Privacy Policy and applicable law.
8. Order Processing
Orders are generally processed within 1–5 business days after successful payment confirmation.
Processing time is separate from shipping time.
During holidays, promotions, high-volume periods, product shortages, or unusual operational conditions, processing may take longer.
For further details, please review our Shipping Policy.
9. Shipping and Delivery
Estimated shipping times depend on the destination, product, shipping method, fulfillment location, and carrier.
Unless a different estimate is shown at checkout or on the relevant product page, orders may generally arrive within approximately:
7–20 business days after shipment
Delivery periods are estimates and are not guaranteed delivery dates.
Shipping may be affected by circumstances outside our reasonable control, including customs processing, carrier delays, weather, transportation disruptions, and other events.
For complete information, please review our Shipping Policy.
10. Shipping Address
You are responsible for providing complete and accurate shipping information.
Please review your address carefully before submitting an order.
If you discover an error, contact us as quickly as possible at:
Email: service@cnecny.com
We will attempt to update the information if the order has not yet been processed or shipped, but changes cannot be guaranteed once fulfillment has begun.
Additional shipping costs caused by customer-provided incorrect or incomplete information may be the customer's responsibility where permitted by applicable law.
11. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, fees, or similar charges imposed by the destination jurisdiction.
Where these charges are not collected during checkout, they may be charged separately by customs authorities, carriers, or other third parties.
Unless otherwise stated at checkout or required by applicable law, customers may be responsible for such charges.
Customs processing may also affect delivery times.
12. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Email:
We will attempt to accommodate cancellation requests before an order has entered fulfillment or been shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
In that case, you may request a return after delivery in accordance with our Return Policy.
13. Returns
Eligible return requests may generally be submitted within 30 days after the date the order is delivered.
Returned products should generally be in the same condition in which they were received, subject to reasonable inspection.
Specific eligibility requirements, exclusions, return shipping responsibilities, and procedures are set out in our Return Policy.
You must contact us before returning an item so that we can provide the applicable return instructions.
14. Damaged, Defective, or Incorrect Items
If a product arrives damaged, defective, materially different from its description, or incorrect, please contact us as soon as reasonably possible.
You may be asked to provide:
- Order number
- Description of the issue
- Photographs
- Packaging information
- Other reasonable information needed to investigate the issue
After verification, we may provide an appropriate remedy, including a replacement, return arrangement, or refund.
Where a return is required because of a verified damaged, defective, or incorrect item, we will generally be responsible for reasonable return shipping costs.
15. Refunds
Approved refunds will generally be issued to the original payment method used for the order.
Once a refund has been approved, we aim to process it within 5–10 business days.
After the refund is processed by us, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Additional refund terms are provided in our Return Policy.
16. Product Availability
All products are subject to availability.
In rare circumstances, a product may become unavailable after an order has been submitted.
If we cannot fulfill an item, we may:
- Contact you regarding alternatives
- Cancel the unavailable item
- Issue an applicable refund
We will not intentionally substitute a materially different product without notice or authorization where required.
17. Promotions and Discount Codes
From time to time, we may offer promotional discounts, coupon codes, free-shipping offers, or other promotions.
Promotions may be subject to specific conditions, including:
- Start and end dates
- Minimum purchase amounts
- Product exclusions
- Usage limits
- Geographic restrictions
- One-time-use limitations
Unless expressly stated otherwise, promotions may not be combined.
We may cancel or refuse the use of a promotion where we reasonably determine that it has been used fraudulently, unlawfully, or contrary to its stated conditions.
18. Accounts
Where customer accounts are available, you are responsible for maintaining the confidentiality of your login information and for activity conducted through your account.
You should notify us promptly if you believe that your account has been accessed without authorization.
We may suspend or restrict an account where reasonably necessary to investigate suspected fraud, security incidents, unlawful activity, or violations of these Terms.
19. Intellectual Property
Unless otherwise stated, the website and its original content, including text, graphics, page layouts, branding, logos, and other materials created or owned by us, are protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes.
You may not, without appropriate authorization:
- Copy or reproduce protected website content for commercial purposes
- Modify or distribute our proprietary content
- Use our branding in a misleading manner
- Scrape or extract substantial portions of the website through automated means in a way that interferes with the service
- Represent yourself as affiliated with CNECNY without authorization
Third-party product names, trademarks, images, and other materials may belong to their respective owners.
20. User Content and Communications
If you send us reviews, feedback, comments, images, suggestions, or other content, you represent that you have the right to provide that content.
You must not submit content that is:
- Illegal
- Fraudulent
- Defamatory
- Threatening
- Infringing
- Malicious
- Designed to interfere with the website
Where you voluntarily provide feedback or suggestions about our services, we may use that feedback to improve our business, subject to applicable law and our Privacy Policy.
21. Third-Party Services and Links
Our website may contain links to third-party websites or use services operated by third parties, including:
- Payment providers
- Shipping providers
- Analytics providers
- Advertising providers
- Other technical service providers
Third parties may operate under their own terms and privacy policies.
We are not responsible for independent third-party websites or services that are outside our control.
However, this does not limit any responsibility we may have under applicable law for services we choose to use in providing your order.
22. Advertising and Analytics Services
We may use third-party advertising, measurement, analytics, or attribution services in connection with our website and marketing activities.
These services may use cookies, pixels, scripts, or similar technologies where permitted by applicable law and your privacy choices.
Information about the collection and use of personal information for advertising and analytics purposes is provided in our Privacy Policy.
23. Privacy
Your privacy is important to us.
Our collection, use, disclosure, and protection of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that personal information will be handled as described in that policy, subject to applicable law.
24. Website Availability
We aim to keep our website reasonably available, but we do not guarantee uninterrupted access at all times.
Access may occasionally be interrupted because of:
- Maintenance
- Updates
- Technical issues
- Security incidents
- Hosting problems
- Events outside our reasonable control
We may modify, suspend, or discontinue website features where reasonably necessary.
We will not use this provision to avoid obligations relating to orders that have already been accepted where those obligations remain legally enforceable.
25. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the website is provided on an “as available” basis.
We do not make warranties beyond those expressly provided by us or required by applicable law.
Nothing in these Terms excludes or limits statutory warranties, guarantees, or consumer rights that cannot legally be excluded.
Any product-specific warranty expressly provided with a product will continue to apply according to its stated terms.
26. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from use of the website where such liability may lawfully be limited.
We are not responsible for losses caused solely by circumstances outside our reasonable control where we have complied with applicable legal obligations.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.
In particular, nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded or waive mandatory consumer protections.
27. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the website or material violation of these Terms.
This provision does not require you to indemnify us for our own negligence, misconduct, or breach of applicable law.
28. Force Majeure
We will not be responsible for delays or failures caused by events beyond our reasonable control where permitted by applicable law.
Such events may include:
- Natural disasters
- Severe weather
- Epidemics or public health emergencies
- Government actions
- War or civil disturbance
- Labor disruptions
- Transportation failures
- Carrier interruptions
- Internet or infrastructure outages
- Other comparable events beyond reasonable control
If such an event affects an existing order, we will take reasonable steps to communicate with you and address the order appropriately.
29. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business practices, technologies, or legal requirements.
The updated version will display a revised “Last Updated” date.
Changes will not be applied retroactively where doing so would unlawfully reduce rights associated with an order already placed.
Your continued use of the website after updated Terms become effective will constitute acceptance of the updated Terms to the extent permitted by law.
30. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, where legally permitted.
The remaining provisions will continue in effect.
31. No Waiver
If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived the right to enforce it later.
Any waiver must comply with applicable law.
32. Entire Agreement
These Terms, together with the policies and disclosures incorporated by reference, constitute the terms governing your use of CNECNY and purchases made through our website.
Relevant policies include:
- Privacy Policy
- Shipping Policy
- Return Policy
- Any product-specific terms displayed before purchase
If a product-specific term directly conflicts with these general Terms, the more specific term may apply to that product to the extent the conflict is clearly disclosed and permitted by law.
33. Consumer Rights
Nothing in these Terms is intended to limit, exclude, or waive mandatory consumer rights available under applicable law.
If applicable consumer protection law grants you rights that cannot legally be waived, those rights remain fully applicable.
34. Governing Law
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of South Dakota, US
35. Contact Us
If you have questions about these Terms, an order, or your use of the CNECNY website, please contact us:
Website: CNECNY
Legal Company Name:
EIN: 2-4737034
Email: service@cnecny.com
Company Address: